Privacy Policy

Last updated: 4 November 2026

NexRack Managed IT Ltd, company number 17557657 (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.nexrackit.com (the “Site”) or interact with us regarding our managed IT services.

This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: Includes first name, last name, username or similar identifier, and title.
  • Contact Data: Includes billing address, company address, email address, and telephone numbers.
  • Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, and platform.
  • Usage Data: Includes information about how you use our Site, products, and services.
  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Data

We use different methods to collect data from and about you, including:

  • Direct Interactions: You may give us your Identity and Contact Data by filling in forms on our Site or by corresponding with us by post, phone, email, or otherwise. This includes requesting a quote, applying to join our engineer network, or requesting support.
  • Automated Technologies: As you interact with our Site, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and similar technologies. (See our Cookie Policy.)

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., providing IT support or consultancy).
  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., improving our Site, preventing fraud, managing our business).
  • Consent: Where you have explicitly provided consent for us to process your data, such as signing up for marketing communications. You have the right to withdraw consent to marketing at any time by contacting us.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your personal data with select third parties for the purposes set out above, including:

  • Service Providers: Third-party vendors acting as processors who provide IT and system administration services, cloud hosting, CRM software, and ticketing systems required to deliver our services.
  • Professional Advisers: Including lawyers, bankers, auditors, and insurers providing consultancy, banking, legal, insurance, and accounting services.
  • Regulators and Authorities: HM Revenue & Customs, regulators, and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a strict business need to know.

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.

7. Your Legal Rights

Under the UK GDPR, you have rights regarding your personal data, including the right to:

  • Request access to your personal data (commonly known as a “data subject access request”).
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data.
  • Object to processing of your personal data where we are relying on a legitimate interest.
  • Request restriction of processing of your personal data.
  • Request the transfer of your personal data to you or to a third party.
  • Withdraw consent at any time where we are relying on consent to process your personal data.

8. Contact Details and Complaints

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

  • Email: info@nexrackit.com
  • Address: NexRack Managed IT Ltd, 43 Bantry Road, Slough, Berkshire SL1 5FD, United Kingdom

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO.