Services
IT field services, onsite and remote.
Nine core services and five specialist ones, delivered by vetted engineers at L1, L2 or L3 level, under our name or yours.
Core
Field & dispatch
Global Dispatch & Smart Hands
One request puts an engineer on site wherever we cover. Hands, eyes and tools at your racks and offices, working to your runbook.
- Remote-guided smart hands
- Rack & stack
- Power cycles, reseats & checks
Break/Fix & 24/7 IT Maintenance
Faults diagnosed, parts swapped and kit back in service, with maintenance cover around the clock.
- Hardware swap-out
- Multi-vendor maintenance
- Spares handling & RMAs
IMAC, Rollouts & Technology Refresh
Installs, moves, adds and changes, from a single desk to a multi-country rollout.
- Installs, moves, adds & changes
- Multi-site rollouts
- Device refresh & imaging
Core
Desk & people
L1, L2 & L3 Deskside Support
Engineers at the desk for users who need help in person, at the level the job needs.
- Deskside fixes & set-ups
- VIP & executive support
- Device swaps & imaging
Remote Service Desk
First-line support and remote troubleshooting, with onsite dispatch when a fix needs hands.
- Ticket handling
- Remote troubleshooting
- Escalation & dispatch
IT Resource Augmentation
Extra engineers for your team, for a project, a season or the long term.
- Dedicated full-time engineers
- Short & long-term contracts
- Project teams
Core
Infrastructure & cloud
Network & Data Centre Support
Switches, routers, firewalls and racks installed, configured and kept running.
- Network installs & configuration
- Data centre operations
- Colocation support
Structured Cabling & Wireless Deployments
Copper, fibre and Wi-Fi, surveyed, installed, tested and documented.
- Copper & fibre runs
- Patching & tidy-ups
- Wireless site surveys
Cloud Infrastructure Support (AWS & Azure)
Support for your AWS and Azure environments, and the on-premise kit that connects to them.
- AWS & Azure support
- Hybrid on-premise to cloud
- Migration support
Specialist
Specialist services
Data Centre Moves & Relocations
Planned power-downs, careful transport and tested rebuilds, rack by rack.
- Move planning & audits
- Power-down & de-rack
- Transport co-ordination
Decommissioning & IT Asset Disposal
Retired kit removed, data securely wiped and assets recycled responsibly.
- Unracking & removal
- Secure data wiping
- Serial & asset records
AV & Meeting Room Installs
Screens, cameras and room systems installed and tested, ready for the first meeting.
- Display & bracket installs
- Video bars & cameras
- Room system set-up
Retail & EPOS Support
Tills, card readers and store networks kept trading, often outside opening hours.
- EPOS & card reader swaps
- Store network support
- Back-office kit
Third Party Maintenance
Multi-vendor hardware support for servers, storage and network kit, old and new.
- Servers & storage arrays
- Multi-vendor hardware
- Drive & part swaps
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