Desk & people
Remote Service Desk
First-line support and remote troubleshooting, with onsite dispatch when a fix needs hands.
How we deliver it
Our remote service desk takes tickets, troubleshoots remotely and escalates cleanly. When a problem needs someone on site, we dispatch an engineer from the same team, so nothing is lost between remote and onsite support.
What's included
- Ticket handling
- Remote troubleshooting
- Escalation & dispatch
- Reporting
Ways to book
Book this service as a single visit with a 2-hour minimum, by the half or full day, as a short-term project or on a long-term contract. Response options (emergency, priority, next business day or scheduled) are agreed with you for each booking.
2-hour minimumHalf dayFull dayShort-term projectLong-term contractDedicated engineer
Where
Onsite and remote across the UK, Europe, North America (USA & Canada), South America, Asia and Australia, co-ordinated from London.
Request this service